How can I contact the buyer?
The buyer's contact information is provided in the order notification that was originally emailed to you.

Are buyers allowed to cancel an order?
Yes. A buyer can cancel an order when it is time for them to accept/decline the shipping charges. If they decline, the order is cancelled and they owe nothing. You are notified of the cancellation via email.

I've tried contacting the buyer but they don't respond; what can I do?
If you have tried to contact the buyer and a reasonable amount of time has passed without the buyer responding then feel free to contact us. Please provide a description of why you are trying to contact the buyer so that we can assist you in resolving the situation.

What happens if the buyer issues a chargeback?
Please refer to Chargebacks/Reversals.

When can a buyer rightfully request a refund?
A buyer can request a refund when the proper returns process is followed.

What should I do if I suspect fraud?
If you suspect fraud, the first step you should take is to contact us so we can help you try and resolve the situation.